How To File a Complaint with the Postmaster General

The postmaster general is the head of the United States Postal Service. Some people have some complaints regarding their postal service. If you have complaints regarding your mail, you can file a complaint with the postmaster general in order to have your problems resolved. The postmaster general is in charge of taking care of mail fraud and investigating and also customer complaints. The process is quite easy as long as you know the procedure and where to file your complaints. You can follow the steps provided below.

Here are the steps that you have to follow if you want to file a complaint with the postmaster general at the Washington DC headquarters:

  • Contact postmaster general. You may contact the postmaster general through email at or by calling the number 1-800-275-8777. This is the Washington DC headquarters. Listen during the call as you will need to punch in the correct number corresponding to the type of complaint that you have. The 5 types of complaints that they accept are emergencies, mail fraud, identity theft, mail theft and mail service issues.
  • Give details regarding your complaint. You can then give details regarding the nature of your complaint. For general inquiries, you can contact the customer support. There are USPS agents available for you Mondays to Fridays 8am to 8:30pm and Saturdays from 8am to 6pm.
  • Write a formal complaint. The next step is to file a formal complaint through snail mail. When you write your formal complaint, make sure that you make it short but provide complete details. This will make your concern easier and faster to read. If you have documents or files that are related to your complaint, send them together with your formal letter. Address the letter properly to ‘Mr. Postmaster General’. Sign the letter with your name and signature.
  • Send the letter. Send the formal complaint to the address Postmaster General, US Postal Service – 457 L’Enfant Plaza, SW, Washington DC 20260-0010. Send it by certified mail. Wait for a response. This may take some time as there are many complaints received by the postmaster general’s office everyday.

These are the steps that you have to follow if you want to file a complaint with the postmaster general.

Before you call or send a complaint, it is better to check the Frequently Asked Question’s portion on the website of the USPS (United States Postal Service). The official website of the USPS is For the frequently asked questions, you can go to the website On the website, you will see some topics such as receiving mail, business, about USPS, buying, customer service and sending mail. It is better to try and fix your problem by calling, browsing the FAQs or e-mailing  USPS before you send a letter to the postmaster general. If you do not get a resolution to your complaint, that is when you can send your complaint letter to the postmaster general.


Share this article!

Follow us!

Find more helpful articles: