Among the most delicate and sensitive transactions are those that involve your hard-earned money. Know that if you invest your money in a private investment firm, you have every right to complain whenever you feel dissatisfied with the results, or whenever you feel that they have made errors to your account. It is the firm’s responsibility to put things in order and to set things right. If you’re looking to find out how to file a complaint with your investment firm, here are some steps you should know:
- Go directly to the person who handles your account. Usually, an investment firm authorizes the appropriate representatives to handle these kinds of problem with their clients. Bring your complaint to this authorized person. They are the ones that can clear things and give immediate solutions to your complaints. If you are talking with the handler of your account in person, it is best for you to take down notes so that it can help you in dealing with the problem if further actions are needed in the future.
- Keep a copy of your written complaint. Make sure that you have two copies of your formal written complaint. You would give one copy to the firm, and the other will be your receiving copy, which you should keep as evidence of your complaint. This receiving copy should be duly signed by the authorized person you conferred with.
- Ask to be directed to the representative’s supervisor. If things don’t work out with the firm’s representative handling your account, politely but firmly ask to be directed to the person-in-charge. You may be given an appointment to talk with this person face-to-face, or you may be asked to write another formal complaint letter addressed to this supervisor.
- Seek for help outside the firm. If you feel that there are no satisfactory results from talking with the representatives of the firm itself, then you have the option to get an external opinion. Who you would go to would depend on your particular situation. If you are looking for financial compensation, for example, you can bring this matter to court; or bring it to the attention of the Ombudsman for Banking Services and Investment. If you believe that some rules have been broken, you can bring this complaint to the appropriate regulator.
- Always take notes. Taking down notes and keeping records is very important. This includes conversations with the concerned persons on the telephone, faxes and e-mails. Keep copies of all these correspondences as you may need to refer to them in the future.
With these steps, you can keep your investments properly intact when some problems occur. It will make things easier for you when you're handling your complaints with your investment firm. Follow these tips and any complaints about your investment firm will be filed and duly noted in no time.