Many profitable businesses thrive and derive positive feedback from a reliable delivery service, even during peak times and holidays. This is something that can be achieved when rules of routes are followed like clockwork. Working smartly when it comes to delivery service saves time, fuel, and gains total customer satisfaction.
Here’s how to plan a delivery route.
- Go beyond the physical address of the customer. Aside from entering the customer’s full name, include other pertinent details like email, telephone number, mobile number, and when required the fax number. Acquiring all these means you can reach the customer anytime (reasonable times only, please) you have clarifications, verifications, and questions.
- Plot your locations clearly so that you can get your deliveries on time. Set a set time for deliveries so the customer is informed of the ETA of the delivery. This can be tallied properly if you plot realistic locations that can be reached in acceptable delivery time.
- Plan your itinerary well. Plot a logical order of delivery when planning your itinerary. For example, most urgent to the least urgent stops. You must be aware that every delivery stop is urgent that is why you need to expertly plan your delivery itinerary in such a way that the customer won’t get as much as the slightest hint that she was not prioritized during the delivery route.
- Check if the order is what the customer exactly placed. Refer to the receipt and go through the product, food/drink, and merchandise to check that everything is in order. Doing this habitually will save you a lot of headache and stress from dealing with irate customers.
- Be sensitive to special requests or instructions. When you do something day in and day out, it’s easy to take things for granted. Never slack off and always treat your deliveries as your responsibility and priority. This means you have to read everything you need to know to make the delivery successful especially special requests and instructions. Pay attention to the littlest detail. You cannot afford to miss anything.
- Work the delivery route from the closest to the farthest stops. This is an efficient way of getting to your customer on time while saving on fuel. Look at your location map and “map” out the route that will most make sense. The company dispatcher is quite knowledgeable on this so work closely with him.
- Assign deliveries using clusters. Instruct your delivery team to make their deliveries to customers in clusters – those who live in close proximity to each other. This is a really smart way of targeting delivery schedules and completing deliveries throughout the day not to mention seriously saving on fuel costs.
- Always be prepared for unexpected delays. There are days when fortune won’t favor your deliveries but it doesn’t mean the day will translate to a total loss. You just need to be prepared to make adjustments in delivery schedule and plan re-routes. Inform the customers ahead of time if bad weather is expected to hit your area so keep a close watch on the weather report. Other cause of delays could be road repairs, traffic re-routing, accidents, really heavy orders, and as previously stated, weather disruptions.
Remember to equip your delivery team with a fully-charged mobile phone to use for calling customers about almost-to-the-doorstep arrivals and for making emergency calls. Protect your team from hoodlums and robbers by posting a direct order to steer clear of alleys and seedy neighborhoods.