Intuit's QuickBooks is an application that most businesses integrate into their financial management because of its comprehensiveness, customizable features, and its user-friendliness. At the same time, QuickBooks can serve as a point-of-sale application as well to process and monitor credit card transactions. The feature is called QuickBooks Merchant Services Processing. Now, businesses should operate without this fantastic feature especially if they do accept credit cards as a mode of payment. However, there will come a time when the application needs to be shut off either to implement a no credit card payment rule, apply some timely maintenance on the system, or to shut down business operations altogether. In any case, here are some steps that you can employ in order to successfully disable and shut down QuickBooks Merchant Services Processing.
- Contact Innovative Merchant Support. The first step in canceling and deactivating your QuickBooks Merchant Services Processing is to contact the Innovative Merchant Support or IMS via phone. Dial the number (800) 558-9558 and follow the interactive voice response instructions until you are able to speak to an IMS customer service representative. This should be done 3 to 5 days prior to the date you want the service cancelled. Once the IMS representative answers you call, dictate to him your 16 digit account number that should be located in your Merchant services statement so that he can bring up your account on his computer. Relay to him your desire to cancel and deactivate the merchant service. Include a specific date and time for the cut off. Make sure to clearly state that you do not want to receive any billing after this cutoff date. The representative may request your Tax Identification number for verification purposes so make sure you have this handy during the call. At the end of your request, the representative should give you a case number as evidence that your request has been filed and forwarded to the relevant departments in their company. This case number can be used to follow up your request should problems occur later on.
- Contact your bank. Now the next step after contacting IMS and requesting a deactivation is to call up your bank and relay that you should no longer be billed for the service after the specified date and time. Request from the bank to notify you if billing is received after the specified date and time so that you can follow it up with IMS.
- Send a formal request. Sometimes, a phone request for cancellation gets overlooked or simple does not do the trick. It is highly recommended to send a formal written request to IMS. Send the signed and certified letter of cancellation to IMS at 21215 Burbank Blvd, Suite 100, Woodland Hills, CA 91367. Include your 16 digit account number, account name, Tax Identification number, and the case number given to you on the phone in the letter of request.
At the specified date and time, the service should be deactivated and cancelled. At this time, print a report for the last batch of transactions you processed prior to the specified time. You will notice that you will not be able to process anymore credit card payments onwards. This means that the service is now discontinued.
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