Total Quality Management (TQM) is a type of business management principle that basically aims to make everyone in the organization aware of moves to improve the quality of all parts of the business. It is widely used in almost all organizations including hospitals, manufacturing plants, schools, service industries, government administrative facilities, and even NASA. By total quality we mean having high-quality measures to ensure customer satisfaction and high-quality products. A major objective of total quality management is to reduce the variation from every process so that there is a consistency in both inputs and outputs.
In an organization, total quality management is implemented in all levels from the rank and file to the top level management employees. Everyone must be aware of the efforts of the company towards quality management. Everyone undergoes necessary trainings and team building exercises. Further education on total management makes all members be more aware of their role in the efforts to uplift the quality of all aspects within the organization. The quality of the company's products is strengthened by the implementation of lifetime warranties, repairs and replacements.
The principle behind total quality management is said to have originated from the book "Quality Control: Principles, Practice, and Administration" written by Armand Fiegenbaum in 1959. Joseph Juran, and electrical engineer and consultant during the second World War and statistician Dr. Edward Deming, used the ideas from the book and organized what is now known as total quality management. Dr. Deming brought many of his management principles to Japan where it became a success. When he taught what he knew in effective management in the United States, it was received well and even implemented in well-known companies like the Ford Motor Corporation.
Total quality management is one management policy that evolves over time as newer concepts become introduced to fit into an organizational situation. The Quality Management System stated in the International Organization for Standardization (ISO 9000 series) is an example of a management policy with the same concepts as total quality management. Even some concepts of Six Sigma and Lean Manufacturing management principles have similarities in total quality management.
Because of total quality management, businesses processes have changed for the better. By being exposed in the principle of total quality management, business owners became aware of more effective ways to increase profit. They realized that only by making products of high quality could they have more satisfied customers and outrageous sales.
Not only that, total quality management has also changed how the members of the organization view themselves, their roles, and the company itself. It results in an inner pride on the processes that are involved in the business because they know that everything is performed towards achieving the goal of producing quality products. All employees, from the production line to top level managers, realize that producing high quality products will not only make sales but will also benefit the company as a whole and they appreciate it all the more because they know that they have become a part of all the efforts toward that goal. If you'd like to pursue your new interest in TQM and become a quality specialist, you'll find that's easy to do with a business degree from an accredited online university.