How To Be a More Efficient Retail Cashier

Cashier with customer

Retail register cashiers are vital components of any retail outlet. They handle the ins and outs of the retail store's finances, and work with the inventory people in order to make sure that everything tallies at the end of the business day. If fact, some might say that the cashier's position is the most vital position in the store. Having worked as a retail cahier myself for a few years, I would like to share a few tips with you on how to become a great, effective retail cashier.

  • First, there's no need to put a premium on being excessively fast. While some retail cashiers would prefer to blaze through the items with their cash registers, often this results in errors when it comes to punching up the items. These errors will have to be corrected later on, and reconciled with inventory. Avoid the hassle of doing so by being moderately fast, keeping in mind that accuracy is more important.
  • An efficient cashier is one who knows how to manage customer lines, so that no one customer is waiting too long in line to pay for their items. An inefficient cashier is one who frequently has long lines of customers in front of her, with many of them getting impatient because she spends more time talking to her co-workers than on actually ringing up items in the register.
  • Another technique in moving things along the counter quickly is to survey the items in front of you before scanning them and bagging them up. You may want to pick out items that are similar to each other and scan them first. This way, the similar items end up in just one bag right away, no need to scan everything and sort through the mess of items after. Certain stores have baggers in addition to cashiers. If you work in a grocery store that does not have a separate bagger for you, you will need to use a certain system in order to keep your lines moving. Bags are usually all the same size, and you can normally fill the bags from five up to eight items. You will need to develop a rhythm in bagging - remember, you will be doing this for entire shifts of the day.
  • In scanning your items, be sure to be accurate. Any error in the register means a halt to your normal cashiering process. There are some items that a cashier can incorrectly punch, but which he or she can void by themselves. Most often, however, the supervisor will have to come to the register, punch in his I.D., and then manually void the item. This takes time, and if this continues to happen to you throughout the shift, you will definitely end up with a long line ahead of you.

One sign of being an efficient cashier is when you can spot what a customer needs. In the checkout line, you will be able to notice if certain customers need help with their carts, or help with lifting their items. A good cashier makes sure that these concerns are taken care of, so that each customer who enters the store exits with a pleasant smile on their face, mainly because of your service.


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