How To Become a Medical Receptionist

Medical receptionist with doctor

Medical receptionists are professionals who manage administrative matters for doctors and healthcare professionals. Their role is considered very useful because it keeps order in what sometimes can be a chaotic setting. They answer the phone, check patients in and out, order the supplies, and do other administrative jobs as necessary. A medical receptionist can work in a variety of environments, such as a physician’s office, hospitals or private health care centers. To be a medical receptionist, you will usually need to be familiar with medical terms, medical insurance information, and general patient care. Here are some tips you can consider if you want to be a medical receptionist.

  • You must take courses that can help build your organization skills, such as use of computers, task management, and secretarial skills. Potential employers frequently seek to fill medical receptionist positions with applicants who possess a broad range of clerical abilities. Technical skills can also help, such as knowledge of software like Microsoft Word and Excel. However, taking short courses in medical terminology can get you an advantage, since you will have a better understanding of the industry.
  • Highlight your interpersonal skills. On your resume, and during a job interview, highlight your skills in relating to people, as these are vital to becoming an effective medical receptionist. You will need to interact with patients, health care providers, and at times with administrators in an knowledgeable yet respectful manner. This can be in person or through the phone. You must practice active listening. This entails asking fitting questions when needed, and passing on information with accuracy and precision.
  • On your resume, indicate your relevant experience, including volunteer works, internships, part time, and full time jobs that you have had. These will be necessary when you apply for a position as a medical receptionist. You may have to acquire some skills necessary to the position by working as a receptionist in a generic (non medical) setting.
  • As a medical receptionist, you might need to learn new protocols, systems and procedures. You will need to use certain systems and software that will be distinctive to each employer. For example, different companies will use different software databases and phone systems. A medical receptionist must know the proper protocols for greeting the clients, distributing e-mails, letters, fax messages, phone messages, and schedules. One should also know the preferred protocols in locating the whereabouts of your principals (the doctors), registering clients and collecting the fees.
  • Look forward to be a team member and player. Majority of medical receptionists will also need to provide help to other administration office staff by doing additional responsibilities like word processing, bookkeeping, filing, updating appointment calendars, scheduling and doing Internet searches.

Social assistance industries and health care facilities such as nursing homes, outpatient clinics, hospitals and doctors offices employ almost half of receptionists around the country. They are treasured and valued members of the growing health care service profession. Experts in medical reception should expect to gain job security, career growth and opportunities available for people working in medical business.


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