A telecommunication technician’s job is to make sure that a telecommunication company’s equipment, such as modems, switches, routers or fax machines, and systems, such as telephony systems, internet telephony systems, are working correctly. This is for the company’s revenue assurance, as well as improving the quality of service for the side of the customer. Technicians are also often responsible for setting up personal computers and connecting them to the Local Area Network (LAN) or Wide Area Network (WAN) in a larger network cluster.
These days, the internet has become the most widely used system for communications and business transactions; thus, the job of a telecommunication technician is very important in serving today's companies. A tech can immediately troubleshoot and repair the systems used by a certain corporation to keep it up and running smoothly. Because a system could fail any moment, a technician’s service is often on "on-call" in case the worst comes to pass and a company’s system goes down. Some providers provide 24-hour support with on-call technicians, some can only offer support during regular business hours. Technicians can also provide assistance over the phone or internet to assist a client when glitches in the system are found; services like these offer around-the-clock assistance.
So what exactly are the qualifications and criterion needed for a telecommunications technician? Here are the some factors you should look into in finding a telecommunications technician:
1. Post job vacancies on renowned career sites, such as Monster, Craigslist or CareerBuilder.
Most of these technicians are internet-savvy, so you will most likely find a competent applicant through these career sites. Of course, a job posting on magazines and newspapers isn’t a disadvantage, but try to utilize the internet.
2. If you have an applicant in mind, he should at least have a Bachelor’s or college eegree in Computer or Telecommunications Engineering.
An educational institution hones an applicant’s skills when it comes to computer technology. Of course, there are some qualified technicians who only have a high school diploma under their belt and can directly contend with those who have engineering degrees; however, the best candidates in this category will have extensive experience in multiple systems. These candidates' level of expertise may make them more expensive than other applicants, but their range of knowledge is usually worth it.
3. The candidate preferably should have experience in computer hardware, software programming, networking and database system administration.
The more years of experience an applicant has in the related field, the better.
4. Strong troubleshooting skills is a must in any technician.
Experience will come into play in this part. The more practice a candidate has had with troubleshooting, the more efficient she will be at her work.
Because telecommunications technology is constantly changing, it is imperative for a technician to be current with new systems introduced in the market. Find a technician you can rely on not just by looking at her diploma, but by looking directly at the skill set you need and what she can offer to you.