Call centers are very accessible if you are looking for a job, because they do not usually require employees to finish undergraduate degree courses. Most call centers will accept high school graduates, or working students. However, there are advantages and disadvantages in this job. This guide can help you get started as a call center agent.
Create your resume. You have to include all your past experience with regards to public relations and customer service. Also include your educational experience. Stress your skills in communication—this is most important in call centers. Your resume is your passport to the call center you want to get hired in, so make it accurate and truthful.
Before applying for the job, you have to take a look at call centers that cover your qualifications. There are some call centers that require technical expertise, such as troubleshooting computer problems, and the like. Some focus on customer service, which requires you to have excellent spoken English. Some will even be focused on providing services to clients in foreign languages. This will help you sort out the call centers you want to get into. You can search online, or you can ask the hiring manager what kind of agents they need. In addition, this can also give you backgrounds of the call centers and their additional standards in hiring.
Pass your resume. If you already found the appropriate call center for you, you have to pass your resume immediately. This can be done online, or by personally submitting your documents. Wait for their confirmation. Usually, the human resource department will evaluate your application within the day so you will find out if you are qualified or not.
If you have been notified for an initial interview, prepare yourself. You have to keep in mind that you only have one chance to prove yourself in that call center. Though being good-looking is not a requirement, personal grooming is still important during interviews. You have to dress appropriately and comfortably. It is best to choose corporate attire when you go for an interview.
Practice speaking. In order to boost your confidence, try answering few possible interview questions by yourself—answer them in front of your mirror. This will give you an idea on how you would look, deliver and project your answers. Your interviewers will ask you many questions that will test your thinking skills. In addition, they are also observing your pronunciation, diction and enunciation, as well as your accent. You have to remember that the key to pass the initial test is being confident about your answers as well as yourself. On the other hand, you have to make sure that you will not sound arrogant in answering the questions.
If you have passed the initial interview, the next phase would be the final interview. In this process, you should expect more extensive questions. This is also the phase where you would be expected to negotiate your salary. You have to be reasonable in giving an amount. Some companies have a standard rate for entry-level positions. On the other hand, you have to stand with your offer because the company will try their best to comply with your needs, especially if you are seen as a good candidate.
Once you have hired for the position you are applying for, contract signing is the last step. Do not sign the contract immediately without reading it. Take your time reading and understanding the contract, so you will not face any trouble. Some call centers require periods of training, under which you might not get the full amount of your salary, but only a stipend. Some call centers also ask for a bond—you might have to work for them for a certain number of months or years in exchange for the cost of training you.
Make sure you have your own copy of your contract. After this, they will notify you where and when you will start your training.
Applying at call centers will require that you have a high level of confidence, and good communication skills. Be sure to choose a call center that suits your skills and needs.