An incident management handbook is a document that contains the activities and rules of an organization or a group. An incident management handbook is used by members of an organization to be able to know how to correctly act in different situations and to know what to do during emergencies and other activities. There are different organizations that use an incident management handbook. Some of these are the coast guard, fire departments, security agencies and lots more.
Here are some tips on creating an incident management handbook:
- State the Purpose - State the purpose and use of the handbook so that it is clear to all who will read it. You also have to put the necessary actions and people or teams concerned with the items that will be discussed in the handbook. It will be helpful if you add the different telephone numbers of the offices and centers that may be useful for your organization.
- Table of Contents - It is advisable to put a page for the table of contents. This will help the readers to quickly go to a page whenever they need to search for a certain topic that is discussed in the handbook. Separate each topic with a different chapter so that all the information will be organized and that the handbook will have a smooth flow and not jump from one topic to another.
- Introduction - It is helpful to have an introduction for each chapter of the handbook. This will help introduce the topic that is going to be discussed. The introduction can be seen as the preparation before a certain topic.
- Use Visual Aids - In explaining certain methods or topics, you can use flow charts, graphs, pictures and diagrams for the readers to understand the topic better. This is helpful, especially if the handbook is quite long. Pages with charts and graphs help the eye of the reader rest for a while before continuing to read more paragraphs. Also, some topics are best interpreted using graphs and visuals rather than words.
- Include Important Topics - Include important topics inside the incident management handbook. This may include problem management, incident response, support management, incident command and incident tracking. Explain the processes of each topic in a detailed manner so that it is clear to the reader.
- Glossary - Add a glossary at the end of your handbook. This will help the readers find a term that they are looking for easily. You can also add useful information at the end, such as conversion tables, measurements and others.
- Edition - It is important to keep the incident management handbook updated. That is why there are different editions. Release a new edition of the handbook when there are radical changes made on certain topics. You can also advise the team on which topics have changed so that they can quickly adapt to the changes.
These are some of the things to keep in mind in order to create a useful incident management handbook. Before issuing the handbook, make sure that all areas of concern have been covered inside the handbook.