A frozen printer queue can be very frustrating. No matter how you try to press "print", once the queue is frozen, nothing is going to work anymore. Sometimes, you can't even delete it from queue and it would still be in the line-up even after you have closed all necessary applications and machines. Even resetting the printer does not bring successful results, as the queue to delete the print may also still be there.
How do you resolve this technical problem then? Below are some helpful suggestions that should work cancel out a frozen printer queue:
- When this happens frequently, there must be something wrong with the way this has been set up. Going through the set up again may help clear it. You have to clear the document in the queue first. If it's stays "stuck" even as you have deleted it, don't worry and just go with the next step.
- The next step is rebooting your printer, as well as your computer. Turn everything off and leave it off for at least twenty seconds. This way, you would get a clean slate once you start inspecting the set up again.
- After 20 seconds have passed, turn on your computer and printer. In the computer setting, go to Control Panel and check under Printers. You will see that the type of printer you are using is listed under it.
- Highlight the printer's name and using your mouse, right click on it. An option will appear and you would have to uncheck the phrase that says "use printer off-line" and also "pause printing". This way, whatever is on queue would be deleted as soon as the machines and computers are off.
- Once this is set up, you can now run test prints by clicking on the drop down menu under "Properties" and choosing the test print. This should now work without problems.
- If the same problem comes up, then there must be something wrong with the way the printer software has been installed. You should remove the previous installation and then re-install the whole thing again.
The above is the standard way of fixing the problem. However, some other programs may require even more specialized solutions.
For Windows XP users, you can find your fix by doing the following:
- Go to the control panel and switch to the classic view by clicking on the top left button.
- Once there, look for “Services” which is found at the very bottom and double click it and then look for “Print Spooler”. Choose the stop button.
For Windows Vista users, you can find your fix by doing the following:
- Got to the control panel and switch to classic view.
- Once there, look for “Computer Management” then “Service and Applications”. You should be able to see the “Print Spooler” and then click on delete or stop.
Reset everything afterwards. This solution should flush whatever it is that’s frozen on your printer queue.