How To Contact Netflix Customer Support: Movie Rental

Get in Touch with a Netflix Customer Service Representative

For many people, Netflix has revolutionized how they borrow and watch movies. With over eight million customers Netflix has proved that Americans watch movies in droves and many prefer the flexibility and simplicity of borrowing with Netflix. If you are interested in joining Netflix as a member or if you are already a member and need to contact their customer support department, then the following steps are all you need. 

  1. Start at the Netflix website. The easiest way to contact Netflix is online. The website is available twenty-four hours a day for any questions, movie request or technical support. The website is also the primary place for beginning membership. There are several membership levels depending upon the number of DVDs you want to check out at a time. Netflix also has an instant, online viewing option that may interest you. All the details are available on the website.
  2. Contact customer service by phone at 1-866-716-0414. If you aren't a fan of online help or support, then reach for the telephone. Operators and representatives are available to answer questions or help you with technical support. Be prepared to hold since Netflix is more focused on online customer service.
  3. If you have time to spare or want to register an official complaint, consider writing a letter. You can reach Netflix Corporate headquarters at 100 Winchester Circle, Los Gatos, CA 95032. If you need customer service through the mail then it is best to contact the national office instead of the local address where your DVDs are shipped to and from.
  4. Head back to the help page or the "your account" page on the website. If the phone and postal service don't work for your needs then you need to head back to the Netflix website. There are several areas of the site available to help you with questions or concerns including the help page.

Netflix offers 100,000 plus DVD titles and over 12,000 instant titles in movie rentals. The company website not only offers movies for borrowing but also offers a member information site where members can share their quality ratings and reviews. The site is also where you can view movies to add to your request queue.

One of the benefits of Netflix membership is that the company has several service centers across the country which allows them to send and receive DVD movie rental shipments quickly, often within one to two business days. This fast service means that you get more movies delivered to your door in less time.


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If your in Chicago, you'll get your DVDs the next day if you get them in the mail before 3pm or whats posted on your mail box. Just a little tid bit.

By Stephen Sandecki