Trouble ticket software is the new big thing when it comes to maintaining complex systems. The trouble ticket is a virtual form, which is express delivered to agents to provide instant remedy of problems. Large-scale companies such as Verizon make use of this system. To buy premium software of this sort may not be advisable since there is the open source option that is easily downloadable, free, etc. You can opt to go open source first then shift to the premium software once you get the hang of things. Open source is not just a good guinea pig for those who are just starting out with trouble ticketing, but it also holds a lot of room for improvement opportunities.
The support ticket or help ticket, in some cases can be converted into a phone ticket that directly plugs the customer’s problem to the problem solvers of the company. It may be called a magic ticket sometimes, because it helps solve problems in real time. The request ticket software often operates under a pre-set system with a template for tracking, management, etc. If you are adamant in choosing the right trouble ticketing software in open source, you might want to consider the following first:
- System requirements. One major consideration as you assess the viability of using open source trouble ticket software is the system requirements it has. Often, provides of open source trouble ticketing software are able to provide this head on so that you will not be uselessly downloading their software and find later that it won’t work with your current system quality.
- Features offered. The features can vary. Basically, there’s the system, then the ticket generation and transmission facilities from customer complainant to customer service agent. Additional features such as statistics tracker (like a tally of the different problems that customers complain about the most) and automation for previously answered queries are also most welcome.
- Upgrade options. Certain open source software types might need a refresh download or upgrade over time. If developers are able to consolidate other people’s inputs on the function of the open source software and make a meaner version later, you must also be open to overhauling your system.
- Modifiability. The good thing about open source is that you can modify to your heart’s content as long as it is legitimately necessary.
- Interface. The interface takes some getting used. You might want to take a virtual tour first of the features and the usability of the ticket software before you decide to make full use of it.
- Interconnectivity options. The software’s ability to sync with other applications or software existing in your operations is also a top consideration.
For starters, some websites you can check out for downloading viable open source trouble ticket software include the following: osticket.com, simpleticket.net, troubleticketexpress.com, opensourcehelpdesklist.com, and webresourcesdepot.com. These websites will provide you samples of the different open source trouble ticketing software that you may be open to downloading and using for your system. You can compare which one is best for you based on the parameters mentioned above.