You might have heard about a request ticket, magic ticket, phone ticket, help ticket, and even a support ticket. But have you ever heard of a trouble ticket? A trouble ticket is also called as a trouble report. This is a mechanism used in a certain office or organization in tracking the detection, resolution and reporting of problems. That explains the word "trouble." Then, trouble ticket is used in manufacturing companies and was then paper-based only. It became easier when people thought of creating templates for trouble tickets.
But now, with the advent of technology, trouble tickets have become Web-based. That is why there are now software applications working as trouble tickets. With this, the traditional trouble ticket system becomes easier. Everything in the business can now be assessed and every problem can now be properly resolved.
Here are some of the most famous trouble ticket software promising help for every business organization:
- Roundup - If you want something to track your to-do list or do bug tracking, then this software is for you. Roundup is specially created for these purposes. You can also customize this since it is open-source and written using Python. With this, you can search, edit and view problems.
- Request Tracker - This software is ideal for a network system of computers. With this, you are allowed to coordinate different tasks and manage these task requests among different users in a network.
- Eventum - Support department of any company will find this software helpful in tracking all the incoming requested technical support. This software is also helpful in organizing tasks and tracking bugs as quickly as possible.
- Gemini - The vision for creating this software is to introduce to the world a trouble ticket system that can help in effective collaboration and communication. The best thing about Gemini is that it has so many useful add-ons like e-mail, TechSmith Snagit, Outlook, Web services, MSN Messenger, Visual Studio and error manager.
- Itracker - Track bugs or issues using this open source software based on Java. Perhaps the edge of Itracker compared with other trouble ticket software is its user-friendly interface. Aside from that, this software also has issue searching, dynamic reports, scheduler, pluggable components, file attachments, issue searching, customizable project fields, e-mail notifications and detailed history.
- Mojo Helpdesk - Tracking users request is the main objective of this software. But aside from that, you can also organize, centralize and assign these user requests using this software. Actually, Mojo Helpdesk was made to help in tracking customer satisfaction through computing the customer ratings. It's just nice that this software can do more than just that.
- Issuenet - This software is perhaps the most fully featured of all. You can have issue management, bug tracking, defect tracking, IT management, help desk ticket tracking, and auditing with only one application if you install this software.
Actually, these software applications are just some of the many options you can have for a Web-based trouble ticket. But if you want the best, then just have one of these. Some of these are open source, allowing you to save some bucks.
Just make sure that you will get the most useful trouble ticket software for your business. You may need a support ticket, request ticket, magic ticket, phone ticket or help ticket. Whatever your need is, the trouble ticket should be able to produce what you need.
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