HowToDoThings.com Elite Author Articles

How To Provide Roll-Out-the-Red-Carpet Customer Service

goldenpen — Wed, 02 Jan 2008 11:03:14 -0600

Your business can become a magnet for attracting great customers. Your ideal customers: the ones who are happy, who spend a lot of money with your company, who return over and over again... Who's your ideal customer and how do you attract them to your store?

To "roll out the red carpet" means "to give a grand welcome to an important guest", according to TheFreeDictionary's idioms reference. So how do you give your guest (customer) a very warm, special welcome? Whether you have a brick-and-mortar operation or a virtual presence, you can use these techniques to raise your level of customer service.

How To Accomplish Your Goals

goldenpen — Wed, 02 Jan 2008 10:49:08 -0600

Puzzled about how to reach your lofty dreams this year? Think of the "Domino Effect". Each step, when completed, begins the next phase. The key is to keep it going!

How To Be a Business Mentor

goldenpen — Wed, 02 Jan 2008 10:36:27 -0600

What is a mentor? A mentor is a person who is willing to make a commitment to coach a less-experienced "mentee" at no charge or cost. A mentor is ready to give back to others, to help contribute to another's growth. A mentor is someone concerned about our future world, wanting to make a difference.

Think you may not be a respected mentor because you haven't accomplished all your business goals yet? The good news is, you don't have to fulfill all your goals to be a mentor! Even right now, you have a lot of important things you can teach to someone younger than you; and as you learn, you can pass on your knowledge and experience.

So you've decided you wanted to roll up your sleeves and get started. Now, how do you find a mentee?

How To Sell to Retail Customers: Point of Sale Pricing

goldenpen — Thu, 27 Dec 2007 12:41:37 -0600

Right from the beginning, train your staff to be top-notch retail clerks and customer service reps. Show them how to take control of the sale at the point of purchase, and guide customers along. Be confident, give them assurance, and increase sales for your company. These techniques are designed for your staff members who are ringing up sales for customers. Help your employees, help your customers...which in turn helps you!

How To Sell to Retail Customers: Ideas for Service

goldenpen — Thu, 27 Dec 2007 12:31:52 -0600

Have you walked into a store lately and tried to get some service? Sometimes employees are so busy chatting with each other (or on their cell phones) that they don’t pay much attention to you. They have bad reputations for customer service, and they’ve earned it! Well, don’t let your business get a tarnished image. Get out there and “polish” your customer service by training your employees!

How To Sell to Retail Customers: Solve Problems

goldenpen — Thu, 27 Dec 2007 12:21:55 -0600

The big mistake many retail reps make is that they don’t address customers' real issues! They avoid anything negative because they are afraid to deal with “problems.” As a result, clients get discouraged and refuse to do business with you. Even worse, they’ll file a complaint with the Better Business Bureau and write up a bad review of your company online.

However, you can train your staff to listen honestly to customers and respond to their needs. View a customer complaint as an opportunity to re-sell your company’s products and services.

How To Sell to Retail Customers: Tips for Talking

goldenpen — Thu, 27 Dec 2007 12:09:02 -0600

As a retail business owner or manager, you know that an increase in sales can boost your bottom line, while even a slight decrease in sales can hurt your business. Keep your business interested in customers by teaching your front-line clerks how to build a good rapport with customers. It’s important to find out what customers need and how you can help them.

In fact, very few businesses seem to care nowadays. So if you show customers you care, you have already beat out most of your competitors! Just by training your staff to do a few simple things, you can multiply your sales and watch your profits soar.

How To Sell to Retail Customers: Business Boosting Tips

goldenpen — Thu, 27 Dec 2007 12:00:07 -0600

Worried that your customers may ditch your store and instead shop online? Want to continue drawing in new clients? Create a fun and inviting atmosphere and make your shoppers feel special. Welcome them in offering extreme customer service that shouts, “You’re important!”

These final tips will put the finishing touch on your staff’s customer service skills. Turn your retail clerks into super salespeople, gain loyal clients, and create a fun and enjoyable atmosphere in your store. Your retail business will be the talk of the business community as you grow your profitability.

How To Recognize the Biggest Mistakes Women Make at Work

goldenpen — Thu, 27 Dec 2007 11:06:09 -0600

Many women let the “chick difference” stand between them and career success. Sometimes success is so close, yet so elusive, when well-meaning women sabotage themselves. Do yourself a favor; find out where you may be making a flub-up at the office.

The biggest mistakes women make when trying to climb the corporate ladder:

How To Boost Employee Morale with No Cost

goldenpen — Thu, 20 Dec 2007 21:21:42 -0600

For small and medium businesses, you know that employees are your most valuable resources. You invest in your employees: you spend a lot of time and energy training them, and you want to keep them at peak performance level and increase productivity. It’s important to retain great employees — you realize they can find other jobs. Reducing employee turnover saves you time, money, and effort!

If you own a small or medium-sized business, you may not be able to simply increase pay rates, or to offer cash bonuses. To remain competitive, appreciate employees, and boost morale, what can you do? Here are great tips for no-cost methods to keep your great employees — and keep them “up”!