How To Talk to an Insurance Adjuster

The home is one of the biggest investments that most people will make in their lives. Because of this, a lot of people to choose to insure their homes in case of accidents. Once the accident happens, the insurance adjuster is the person that your insurance company will send to assess the damages in your house and determine how much you should be compensated. Here's how you can deal with the insurance adjuster.

  1. Learn the language. First of all, you need to make sure that you know what the insurance adjuster is talking about. Insurance adjusters also have their own jargon that you should know about. Remember the basics - BD, APS, UPP, ALE, and FRV. BD refers to building damage, or damage on the actual main building. APS, on the other hand, refers to parts of the house that are outside such as the fencing, the gate, the pool, the sheds, and other similar infrastructures.  UPP, on the other hand, refers to property that you can take out, such as electronics, furniture, books, clothing, and your movable appliances. ALE, on the other hand, refers to the expenses that you need in order to survive the damages, such as if you are forced to move out of the house and stay at a hotel while waiting for the damages to be fixed. Finally, FRV is a term for a landlord that refers to the amount that they lose because the tenants have to move out because of the damages.
  2. Do your own estimates. While the insurance adjuster will be making his own estimates about the damages in your house, you should also your own estimate side by side with the insurance adjuster. Take your own notebook or notepad and list the things that the insurance adjuster considers damaged. You need to do this so that you can compute for the pricing that you will receive for your damages yourself.
  3. List your damaged personal property. Apart from doing your own estimates alongside the insurance adjuster, you also need to walk over your own house and list down all of the damages that you personally see. While an insurance adjuster is trained to look over the entire house, remember that there are sometimes some parts of the house that only the homeowner will remember to check. Make sure that all of the items in your list are compensated for by the insurance company.
  4. Double checking the damages. After the insurance adjuster has gone through all of the damages in your house, ask him to repeat all of the damages that have been identified. If there are some items in your personal list of damages that have not been included, ask him about it and try to get him to include it in the list.

In some cases, the insurance company may send you a price that is not enough to cover all of the expenses wrought by the accident on your house. In this case, ask your insurance adjuster to explain why you have received only the amount that was given to you. If you feel that you need more, show evidence and documentation such as photographs, and get estimates yourself.


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