How To Troubleshoot a Linksys Router

Having a Linksys router installed in your computers offers a host of benefits. Now, you can share not only information but also access to printers and files without having to be physically strapped onto the different peripherals and other computers in your office or house. Many computer experts agree that when it comes to routers, Linksys is one of the more reliable brands currently available. However, despite being considered top quality, Linksys routers will still, at one time or another, fail to work the way you want it to. For example, your Internet connection could be working fine and then suddenly cut out repeatedly. Other users also complain that their routers fail to connect to the Internet completely. When these problems come up, there are easy and simple steps that you can follow to troubleshoot your network connection.

  • Confirm that the problem you are encountering is router-related and not caused by issues from your Internet service provider. To check, hook up the LAN cable from the computer directly on to your modem. Launch your browser and go to any website, if you were able to access the page successfully, it means that your Internet is working fine and that the problem is indeed with the Linksys router.
  • Reset your router and see if this fixes your problem. Shut down your computer and unplug the router and the modem. Wait for about ten minutes before plugging back the router and modem. Boot up your computer. Wait for another thirty seconds before switching on the modem. Depress the reset button on the Linksys console and wait for the Internet to function again. Do this at least twice before considering contacting the technical support hotline for Linksys.
  • If your Internet service cuts out daily but can still be reconnected by following the previous step, you need to change the administrator settings of the router. If you are not one hundred percent sure how to do this, do not make any changes on your own. Contact the manufacturer’s customer service line and ask to be guided step by step. If you are fairly competent in working with networks, follow the next steps. Key in the Linksys IP address ( in the address bar of any browser and hit “Enter”. If prompted, enter your username with the corresponding password. In the “Setup” tab, check the settings of the router. Enter your access name with the password once again then save its settings. Look for the tab that indicates “Wireless” then clink on it. Replace the channel that your router uses to communicate with the network. Instead of “Wide”, change your Radio band to “Standard”. Once these have been done, go to the tab for security settings and make sure that there are check marks next to filter anonymous requests and filter IDENT. Remove the checks from Filter multicast. Go to the VPN pass-through and verify if all the items in the configuration window have been enabled. Disable any access restrictions.
  • Download and install the latest firmware upgrade. Go to the manufacturer’s website and look for the particular model of the router that you are using. Go to the “downloads” section and get the newest firmware update. Consult the router’s user manual for instructions regarding the installation of this upgrade.
  • If your area often experiences power outages, consider purchasing a surge protector. Devices manufactured by Linksys are often quite sensitive to surges in your electricity source. Plug the router into this device especially during bad weather.

If you have followed all the steps and still fail to address the problem with your router, contact the manufacturer and discuss your options of either getting it fixed or replaced. Consider going to other computer repair shops if the unit is no longer covered by the warranty, you might get a better price for having your Linksys router serviced.


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