"Heigh-ho, heigh-ho, off to work I go!" Greek deity with the seven dwarfs, but it might as well be a song on the chain gang for many people who find work a source of anger and frustration. Studies have found that almost half of workers felt a little angry at work while a quarter felt chronically angry. These feelings were found to be triggered by a range of events such as perceive personal attacks, perceive incivility, interferences with the task achievement and unfair treatment.
Workplace anger is not exclusive for also workers, and is a very real problem for business that management can no longer afford to ignore. Anger can cause health problems like high blood pressure and even coronary heart disease. It also leads to negative outcome for the organization leader, for example, it's a theft, revenge and even violence and aggression. It is a management's as well as the employees' best interest to manage anger in an appropriate way before it impact the productivity. So, pull them out and help.
It is crucial to know how to deal with people who are rigid, aggressive, self-centered or exhibit other types of dysfunctional behavior for your own health and that of others in the workplace. A wise manager will try to prevent conflict in your office or our project by establishing ground rules. Developing a team agreement on how the group will resolve conflict if it does occur, and setting clear goals at the beginning of each project or meeting. Training in conflict resolution or communication skills is invaluable as it provide the tools that many of us assumedly already possess but, in fact, are actually lacking.
