How To Get Internet for Your Business: A Complete Guide

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Every year, more than 627,000 new small businesses start offering their services to clients and customers. During the first few months, there are many things you need to do to set your company up for success.

Finding high-quality business internet is one of the most important tasks to take care of before you open your doors. However, if you're like most new business owners, you're likely unsure of how to get internet for your company in the first place.

Getting business internet and finding providers you can trust doesn't have to be a major point of stress. Here's what you need to do to make sure you're choosing the best provider for your company's needs.

Figure Out What Type of Internet You Want

Before you can start figuring out how to get business internet at your headquarters, you need to think about the type of internet you want to invest in. Keep in mind that you may have limited choices based on the location of your building.

Those in more developed areas will want to look into DSL, fiberoptic, or cable internet to provide the fastest speeds at a lower price. These are the most commonly available types of connections on the market and will work for the vast majority of business owners.

If you live in a rural area and don't have access to DSL or cable internet providers, you'll need to look into satellite internet. This type of connection is significantly slower than more modern options, but it works in areas where no other internet connections are available.

It's worth noting that you can always talk to other business owners in the area to find out what type of internet they're using. This will give you a better idea of the types of plans available in your area while also letting you find out which providers other business owners trust.

Think About Your Speed Requirements

Internet service providers offer different speed levels with every type of connection they offer. The faster the speeds are, the easier it will be to get work done on the internet. However, you will pay more each month for higher speeds.

Before you select a package, think about the way your business will use your internet connection.

Are you going to be processing the bulk of your clients' payments online? Will your employees be using the internet all day to get their work done? If so, higher speeds will make it easier to get the job done.

However, if you plan to use the internet sparingly or just need a way to manage your work-related email tasks at the office, a slower speed connection will be just fine.

Keep in mind that faster internet connections will make it easier to incorporate new technology into your daily operations. When choosing your ideal connection speed, think about how you plan to improve your business in the future.

Look at the Prices Different Companies Offer

It should come as no surprise that different internet providers will offer their services at different prices. Use this to your advantage when looking for internet for your small business.

Call around and get the pricing details from several companies in your area. While you're speaking with their customer service team, don't hesitate to ask about any discounts that you might qualify for.

Even a small discount could end up saving you hundreds of dollars each year.

The type of discount may vary from provider to provider. Most will cut your monthly costs if you agree to a set contract term. Some may also offer you a lower price if you bundle your internet service with phone or cable services for your office.

Unfortunately, providers rarely advertise those discounts. The only way you'll learn about them is if you ask when you're shopping around.

Pay Attention to the Quality of Customer Service

Use your time on the phone with different representatives to gauge the quality of the company's customer service. Remember, any time you have an issue with the internet or a question about their services, you'll first have to reach out to the customer service team.

If they're friendly and responsive, you can expect those experiences to be positive.

Great customer service representatives should take the time to get to understand your business's needs before they make a service recommendation. Pay attention to the types of questions they ask you. If you're leading the conversation and having to dig for details about their services, it's not the right company for your needs.

Choose a provider that puts the customer first every time.

Ask About Their Average Downtime

Internet outages happen all the time. It's just a fact of life. When so many businesses rely on their connections to run their company, the connection can get overloaded.

Once it does, it can shut down, cutting off the internet to subscribers across your city. Even foul weather can cause interruptions in service that leave you without internet for days on end.

It's up to your internet provider to make sure those outages get fixed as quickly as possible. The sooner things get back up and running, the sooner you can get your business back on track.

Before you make a decision on the best company for your needs, find out what the average downtime is during outages. Reputable and trustworthy companies will be able to let you know about how often outages happen and how long they last.

If they can't or you're not happy with the information they give you, consider working with a different company.

Discuss Repair Timelines

Though most outages happen outside of your business, there will come a time that you'll need a repair technician to visit your facility. The sooner they can schedule an appointment, the better off your business will be.

Before you sign a contract for a business internet connection, ask each provider what their regular repair timeline is like.

Find out how long will you have to wait for an appointment if something goes wrong at your facility. Ask if they have emergency appointments to help businesses stay connected without long delays.

If the answer is "no," it's best to keep looking. The right provider will prioritize your business's needs and will do everything they can to expedite repairs so you can stay connected.

Read up on Reviews About Their Business Internet

Before you commit to a contract or make a deposit to set up your account, it's a good idea to read up on the business's reputation.

Check the reviews and ratings for each company on the Better Business Bureau. Read online reviews from previous clients and see what they have to say.

Pay attention to common issues like frequent internet outages or long wait times for repair appointments. These will make it tough for you to do your job and keep your business running smoothly.

After reading through the reviews, you'll have a general idea of what you can expect from each company. You'll want to consider working with a business internet provider that has mostly positive reviews. If you see nothing but constant complaints about their business, keep looking.

Explore the Other Services They Offer

Even if the company doesn't offer a discount for bundled services, they may still have products that can benefit your business. Take the time to find out what they offer.

If the company is a dedicated business internet provider and doesn't offer other services, see if they have partners that can fill in the gaps. Those companies may offer their services at a lower price.

Read Each Contract in Detail

Before you agree to any terms, take the time to read each service contract in detail. Look at the length of the contract you'll have to sign and clarify any potential rate increases before you sign up.

It's also worth checking for any additional fees or service charges the provider might assess each month. Those charges are rarely mentioned in their initial rate disclosure and can take you by surprise if you're not careful.

If you have any questions about the terms of the contract, make sure you get them answered before you sign up. The last thing you want to do is end up finding hundreds of dollars of extra charges on your account just because you misinterpreted the contract.

Now You Know How to Get Internet for Your Business

Figuring out how to get internet for your business doesn't have to be difficult. Just remember to take your time and do your research before you choose a business internet provider.

Compare their rates, service terms, and the quality of their customer service. Choose the company you feel the most confident in and has the best reputation rather than focusing on the price of their services alone.

You'll still be able to find a provider that fits your budget without having to sacrifice the quality of your internet service.

Looking for more tips to help you streamline your business's technology needs? Check out our latest posts.


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