Customer Service Career Path: How To Become a Customer Service Rep

smiling female customer service rep with her team

Are you looking to get hired as a customer service representative?

Although computer automation is replacing some of the tasks of customer service reps, there are still plenty of job opportunities, especially in cities. As long as retail stores exist, the need for customer reps will always be there. Even online-based businesses still rely on human reps for customer service delivery.

So, what preparations does a customer service career path require? Do you need to go to college and obtain a degree? Do you need any professional certification?

Continue reading for a guide on how to become a customer service rep.

Meet Education/Professional Training Requirements

There are no standard educational or professional training requirements for customer service reps.

Most employers (small to medium-sized businesses) usually hire people with a high school diploma and enroll them in their in-house, on-the-job training programs. 

As you can imagine, it’s not easy catching the eye of an employer when all that’s required is a high school diploma. Almost everyone has this credential.

What can you do to stand out from the crowd?

Go to college and pursue a diploma or associate’s degree in customer service or customer relationship management. Either program will enhance your grasp of business concepts, retailing, and professionalism in customer service.

With a college certificate, you will not only be more attractive to employers, but you’ll also stand a good chance of getting a job in large companies that pay higher salaries.

Get a State License If Required

In some states, customer service reps working in certain industries are required to obtain an occupational license before getting hired.

For example, if you want to work as a customer service rep in a commercial bank or other financial services institution, it’s possible that you will be required to secure a state license.

If the job you want requires a license, you have no choice but to follow your state’s procedure for getting the license. In many instances, this involves passing a state-administered licensing exam and possibly a criminal background check.

Find Employment Opportunities

At any given time, there’s a high number of people looking for customer service jobs. This means competition for jobs in your local area could be high.

As such, you need to know how to improve your employment prospects.

Although you can apply directly to various companies, most established businesses typically hire customer service reps through an agency. Therefore, it’s advisable to prioritize making applications to an agency.

Once accepted, the agency will keep your records on file until a suitable job position arises.

As you chase a traditional job, it also helps to keep one eye on virtual jobs. As more businesses embrace technology, the demand for reps who work online is rising.

Follow This Customer Service Career Path

A customer service career path is fairly straightforward. Neither are their many bumps along the way. All you need to do is get some professional training, obtain a license if necessary, and start making applications.

All the best and keep tabs on our blog for more career tips.


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